A1 Warranty Services Ltd administer the products and services on behalf AXA Insurance UK plc.

Yes you can buy a warranty if you already own your car. If you do not have a full service history we would ask that you have your car serviced within 28 days of taking out the policy.

If you sell your car you should contact us by e mail at info@A1warrantyservices.co.uk or write in to advise that you have sold your car. We will then arrange to cancel your policy and Direct Debit instructions

Yes you can pay your premiums monthly by Direct Debit. You will be asked to pay the first premium by credit / debit card.

Yes in most cases we will settle with the repairing dealer for any valid claim on your behalf up to the claims limit shown on the policy schedule policy.

If you wish to cancel your policy within the first 14 days please advise the administrator by email at info@A1warrantyservices.co.uk or in writing quoting your policy number. If you cancel within 14 days of taking out a policy we will refund any premiums paid, provided no total loss claim has been made.

The maximum age of vehicle we can cover is 10 years. This is at policy inception and does not mean that if your vehicle is close to its 10th birthday that the policy ceases once this is reached

The maximum mileage at the start of a policy is 100,000 miles. This is at policy inception. This does not mean that if the vehicle is close to the permitted inception mileage, that the policy ceases once it is reached.

The levels of cover available vary and depend very much on the on the age and mileage of the vehicle involved. The age, mileage, make and model of the vehicle is also reflected in the premium charged by the insurer.

Yes, there are vehicles which we cannot accept for cover. Certain types of vehicle and usages are excluded under the terms of the policy. A full list of exclusions can be requested from the Customer Services team at A1 Warranty on 02476 527800

Currently there is an excess of £25 per claim.

It is ideal if your car has a full service history, however where the vehicle has not had a recent service in accordance with manufacturers stipulated service intervals you should have a service undertaken within 28 days of taking out the policy.

Yes the maximum agreed labour rate within the policy is £45.00 plus VAT. If you choose a garage where the labour rate exceeds this amount you will be required to pay the difference.

The first premium is paid by credit/debit card and future premiums are payable monthly by Direct Debit.

The claims procedure is a simple process, simply contact the claims office on 02476 527810. Full details are within the policy documentation available upon purchase of cover.

The maximum period of time is 36 months and you are free to choose either 12, 24 or 36 months.

Yes you can have the car repaired at the garage of your choice as long as the garage is VAT registered, bear in mind the maximum labour rate we will pay.

A1 Warranty Services Ltd administer the products and services on behalf AXA Insurance UK plc.

GAP insurance bridges the financial GAP between the total loss payment that you receive from your motor insurers (market value at time of incident) and the value of your vehicle on the date of purchase of the policy up to the maximum shown on your policy schedule.

Yes, as long as your car is less than 8 years old, covered less than 80,000 miles and has a value of more than £2,500 or your Motorcycle is less than 8 years old, covered less than 40,000 miles and has a value of more than £1,500 then we can arrange GAP Insurance for you.

If you sell your vehicle the policy cannot be transferred so will become void.

Simply cancel the policy by email along with your direct debit instruction, and then simply buy a replacement policy from the source you originally purchased from for the replacement vehicle.

Yes, we recognise that some customers do not want to pay a one off premium for the cover, so we let you pay on a monthly basis spreading your payments via direct debit.

If you wish to cancel your policy within the first 14 days please advise the administrator by email at info@A1warrantyservices.co.uk or in writing quoting your policy number. If you cancel within 14 days of taking out a policy we will refund any premiums paid, provided no total loss claim has been made.

We would provide you with AXA Agreed Valuation GAP. The valuation of the vehicle is set at the date of purchase of the policy as shown in Glasses Guide. The valuation selected is the retail price a buyer would expect to pay at a dealership for that particular make and model of your car or motorcycle.

The insurer would pay back to the retail valuation agreed at policy inception up to the maximum claims limit available for the vehicle involved. (See question: What are the claims limits?)

The policy covers overseas use for a maximum of 60 days continual use during the period of insurance.

The monthly premium options you are covered for is 1 month at a time, up to a maximum period of cover of 36 months.

Cars and Light Commercial Vehicles have a claim limit of £5,000 or £10,000 depending on the value of the vehicle.

Agreed Valuation policy we do not require a selling dealer invoice as we would have established the vehicle value using Glasses Guide at policy inception, however, you should still have fully comprehensive motor insurance on the vehicle and you must be named on the policy.
 

Yes unfortunately we are unable to provide cover for vehicles used for competition, trial, track days, rally, racing, pace making or off road use (except 4x4 vehicles being used as normal road cars). Also any vehicle used for hire or reward, transportation of goods, driving school, delivery courier and emergency or recovery services.

Yes again there are some vehicles we are unable to provide cover for and these include vehicles manufactured by:
AC, Alvis, Aston Martin, Bentley, Bristol, Bugatti, Cadillac, Caterham, De Tomaso, Ferrari, Ginetta, Holden, Lamborghini, Lancia, Ligier, Lincoln, Lotus, Marcos, Maserati, Maybach, Mercury, Morgan, Pagani, Panther, Porsche, Rolls Royce, Tata, TVR.